Office Policies

Appointment Policy

We understand that situations arise in which you must cancel your appointment. When you cancel your appointment with a 24-hour notice it will allow another person to be scheduled in that appointment slot. If we do not receive a call to cancel an appointment, we are unable to offer that slot to other people.

Patients who do not show or cancel their appointment without a 24 hour notice either via phone or patient portal will be considered as a NO SHOW and will be subject to a $35.00 no show fee.

The No Show/Cancellation fee is the sole responsibility of the patient and must be paid in full before the patient can be scheduled for their next appointment.

Patients who have 3 or more no show or canceled appointments in one year may be subject to termination from the practice.

Our practice firmly believes that good physician and physician assistant relationship is based upon understanding and good communication. Questions about the no show fees should be directed to a member of our billing department at 770-964-1400, option 5.

Billing/Finance Policy

In order to honor insurance benefits, you must provide your current health insurance card each time you visit our office. If your insurance plan requires a Primary Care Physician, our Physician's name/Practice name must be listed on your insurance card. If we are not listed as your Primary Care Physician you may pay for services out of pocket or you may reschedule your appointment when you have chosen one of our Physician's/Medical Practice as your Primary Care Doctor.

If you belong to a managed care insurance plan, all applicable fees are due at the time of service. Please refer to your co-pay schedule. If your insurance company has a deductible and you have not met the deductible you will be responsible for payment at the time of services are rendered. Our office submits the majority of claims electronically to your insurance company within 24 hours of your visit. Most insurance companies send payment to us within 23 business days. Your insurance company sends you an Explanation Of Benefits stating what your patient responsibility is for your claim. From the Explanation Of Benefits you know the exact amount you owe to Southside Medical Care and we ask that you remit payment when you receive this information from your insurance company.

When you come to the office for your appointment and there is a balance on your account we require payment on that balance at the time of service.

There will be a $35 fee for any check or draft dishonored by any financial institution. In the event of collection placement of your account, you will be charged a late fee of $25 in addition to the balance subject to the collection.

You are ultimately responsible for payment in full of all services rendered in the event the insurance carrier and/or managed care plan denies payment in full or part of any services rendered, including but not limited to all co-payments, deductibles, non covered services and supplies obtained during the course of care.

Lab tests that cannot be processed in our office are sent to Quest Diagnostics or Labcorp (depending on your insurance). These facilities bill your insurance company directly for their services.